Refund policy

Refund, Resend & Returns Policy

At GYMWEAR DAILY, we want you to feel confident when shopping with us. If there is an issue with your order, please contact our customer support team and we’ll work with you to find a solution.

1. Damaged or Defective Items

If your item arrives damaged, defective, or unusable, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging, if applicable

After reviewing your request, we may offer a replacement, resend, or refund depending on the situation.

2. Incorrect or Missing Items

If you receive the wrong product, color, size, or an item is missing from your order, please contact us within 7 days of delivery.

We may offer a replacement, resend, or refund after reviewing the issue.

3. Returns

Return requests must be approved by our customer support team before sending anything back.

Items must be:

  • Unworn and unused

  • Unwashed

  • Free from stains, odors, or damage

  • In original condition with tags attached, when applicable

Return requests must be submitted within 30 days of delivery.

Please do not send items to the return address without receiving return instructions from our support team.

4. Refunds

Once your request is approved, the refund will be issued to the original payment method when applicable.

Please allow additional processing time for your bank or payment provider to complete the refund.

Shipping fees may be non-refundable unless the item was damaged, defective, incorrect, or another issue was caused by us.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped. Once an order has shipped, it may no longer be canceled.

6. Delivery Issues

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If the package is returned because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for reshipment.

7. Items We Cannot Accept for Return

For hygiene and safety reasons, we may not accept returns of items that have been worn, washed, stained, damaged, or altered.

Items returned without prior authorization may not be accepted.

8. Non-Returnable Situations

We generally cannot provide refunds or returns for:

  • Change of mind after the return period

  • Incorrect size selection when the correct size was shipped

  • Incorrect shipping information provided by the customer

  • Items showing signs of use or washing

  • Delays caused by circumstances outside our control

9. Contact Us

If you have a problem with your order, please contact our customer support team before opening a dispute or chargeback.

Please include your order number and a clear description of the issue so we can assist you as quickly as possible.

GYMWEAR DAILY
Customer Support
support@gymweardaily.com